Privacy Policy — Wajeh Fashion Pvt. Ltd.

Effective date: November 4, 2025

Thank you for visiting Wajeh Fashion Pvt. Ltd. (“Wajeh Fashion”, “we”, “our”, “us”). We sell imitation jewellery through our online store and take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, your choices, and how to contact us.

1. Quick summary

We collect the personal information you give us (name, address, email, phone, payment details) and certain technical data (device, IP, cookies) to process orders, deliver products, and improve our services.
We do not sell your personal information to third parties.
You can access, correct, or request deletion of most personal data. See Section 9 for details.
For questions or privacy requests, contact us at privacy wajehjewell.shop (or the contacts details below).

2. Information we collect

a) Information you provide directly

Order & account information: name, billing & shipping address, phone number, email, username, password.
Payment information: card number or payment token, billing details (we use trusted payment processors; see Section 6).
Customer service: messages, returns/exchange details, reviews, and other communications.
Marketing preferences: whether you opt-in to newsletters, SMS or promotional communications.

b) Information we collect automatically

Technical data: IP address, browser type/version, device identifiers, operating system, pages viewed, referral source, and time/date of visits.
Usage data: products viewed, search queries, cart activity.
Cookies & similar technologies: see Section 5.

c) Information from third parties

From payment processors, fraud-prevention services, shipping partners and analytics providers (only what’s necessary to process orders and run the site).

3. How we use your information

We use your information to:

Process and fulfill orders, returns and refunds.
Communicate order status and customer service responses.
Process payments and prevent fraud.
Provide, operate and improve our website, apps and services.
Personalize your shopping experience and recommend products.
Send transactional messages (order confirmations, shipping notices).
Send marketing communications if you have opted in; you can unsubscribe at any time.
Comply with legal obligations and protect our rights.

We rely on lawful bases such as your consent (for marketing), performance of a contract (order fulfillment), and our legitimate interests (site security, analytics, fraud prevention).

4. Sharing and disclosure

We may share your information with:

Service providers who perform services on our behalf (payment processors, shipping carriers, hosting, email platforms, analytics, customer support). They are given access only as needed and required to protect your data.
Business partners only with your consent.
Legal & safety: when required by law, to comply with court orders, to investigate suspected fraud or illegal activity, or to protect rights and safety.
Business transfers: if Wajeh Fashion merges with or is acquired, customer data may be transferred as part of that transaction — with notice to affected users when required.

We do not sell your personal information to third parties.

5. Cookies, tracking and advertising

We use cookies and similar technologies to improve site functionality, remember preferences, analyze traffic and deliver personalized content and ads. Types include:

Essential cookies (required for checkout, login).
Functional cookies (preferences, language).
Performance/analytics cookies (site usage, errors).
Advertising/targeting cookies (product recommendations and ads).

You can control cookie preferences via your browser settings and our cookie banner/settings on the site (note that blocking essential cookies may affect functionality).

6. Payments & security

We use trusted third-party payment processors to handle payment transactions. We do not store raw payment card numbers on our servers except as permitted by the payment processor’s tokenization protocols.
We employ reasonable technical and organizational measures (encryption, access controls, secure servers) to protect personal data. However, no internet transmission is 100% secure — we cannot guarantee absolute security.

7. Data retention

We retain personal data only as long as necessary to:

Fulfill orders and provide services,
Comply with legal, tax and accounting obligations,
Resolve disputes and enforce our agreements.

Typical retention periods:

Order and transaction records: as required by law (commonly 3–7 years for accounting/tax).
Account information: until you delete your account or request deletion (subject to legal and legitimate business retention needs).

8. International transfers

Your data may be processed or stored in locations outside your country (for example where our service providers operate). When transferring data internationally we use appropriate safeguards required by law (contracts, standard contractual clauses, etc.).

9. Your rights and choices

Depending on your jurisdiction, you may have rights such as:

Access: ask for a copy of personal data we hold about you.
Correction: request correction of inaccurate data.
Deletion: request deletion of your personal data (subject to legal exceptions).
Portability: receive your data in a commonly used format.
Restriction/Objection: request restriction or object to certain processing (e.g., direct marketing).
Withdraw consent: where processing is based on consent (e.g., marketing).

To exercise your rights, contact us at wajehjewell.shop (or the contact details below). We will verify requests and respond within applicable legal timeframes.

10. Children

Our website is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us and we will delete it as required by law.

11. Third-party links and services

Our site may contain links to third-party websites, apps or services. This Privacy Policy does not apply to those third parties; review their privacy notices before using them.

12. Changes to this Privacy Policy

We may update this policy from time to time. We will post the updated policy on the website with the effective date at the top; material changes will be communicated more visibly (email or site banner) when required.

13. Contact information

Wajeh Fashion Pvt. Ltd.
Email (privacy & rights requests): privacy@wajehjewell.shop
Customer support / general enquiries: support@wajehjewell.shop
Phone: +91-[6392662884/6393623895]
Registered company name: Wajeh Fashion Pvt. Ltd.

14. How to make a complaint

If you are not satisfied with our response to a privacy request, you may contact your local data protection authority or regulator. If you’re in India, you may refer to the relevant regulatory authority for redress.